Returns & Exchanges
At RODEO-JAPAN Pine-Avenue, we strive for your complete satisfaction with our heritage and street-style collections. If your purchase does not meet your expectations, we offer a 14-day return window for items in original, unworn condition with all tags attached.
Initiate Your Request
Contact our customer support team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number and provide your order details.
Prepare the Package
Securely pack the items in their original packaging, ensuring all labels, tags, and protective materials are intact to qualify for a full refund.
Ship to Japan
Send your return package via a trackable shipping service to our warehouse in Japan; please note that customers are responsible for international return shipping costs.
Inspection and Refund
Once our quality control team inspects the returned garment, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing